1. Overview
This Refund Policy explains when refunds are available for startthing.com subscriptions and add-ons. All payments are processed by Paddle (paddle.com), our Merchant of Record. Paddle handles billing and, where applicable, statutory refund obligations on our behalf.
By subscribing to thing.am, you agree to this Refund Policy. Please read it alongside our Terms of Service.
2. Free Trial
startthing.com offers a 7-day free trial of the Standard Plan. A valid payment method is required at sign-up, but you will not be charged during the trial period.
To avoid being charged: cancel your subscription from your Account settings before your trial period ends. We will send you a reminder email before the trial expires.
Scenario
Outcome
Cancel before trial ends
No charge. No refund needed.
Do not cancel before trial ends
Payment method charged $19/mo (Standard Plan) on the day the trial expires. Standard monthly refund rules then apply.
3. Monthly Plans
Scenario
Outcome
Cancel a monthly plan
No refund. Access continues until the end of the current billing month.
Downgrade to a lower monthly plan
No refund for the current month. Downgrade takes effect at the start of the next billing month. Current plan benefits are retained until the period ends.
Upgrade to a higher monthly plan
You pay only the prorated difference for the remaining days in the current billing cycle. The upgrade takes effect immediately. Prorated charges are non-refundable.
4. Annual Plans
Scenario
Outcome
Cancel an annual plan early
No refund for unused months. Access continues until the end of the paid annual period.
Downgrade an annual plan
No refund or account credit for the price difference. The downgrade takes effect at the next annual renewal date. You retain your current plan's features until the annual period ends. Downgrade requests must be submitted to [email protected].
Upgrade an annual plan
You pay the prorated difference for the remaining days in the current billing cycle. Upgrade takes effect immediately. Prorated charges are non-refundable.
5. Add-Ons and AI Credits
5.1 Add-ons
Add-ons (AI CFO Chat, Extra User Seats, HubSpot Bidirectional, Additional MCP Slots, Reports Pack) are billed monthly and renew automatically. Add-on charges for the current billing month are non-refundable. You may cancel an add-on at any time; cancellation takes effect at the end of the current billing month.
5.2 AI Credits
Used credits are non-refundable.
Unused, unexpired credits are non-refundable in cash. They remain available to use until your rollover period ends (1 month for Standard/Advanced add-on; 3 months for Enterprise included credits). Credits expire automatically at the end of the rollover period with no compensation for expired unused credits.
6. Disputed or Erroneous Charges
If you believe you have been charged in error, contact us at [email protected] within 30 days of the charge. Please include your account email address and a description of the issue. We will investigate and, if an error is confirmed, issue a correction or refund as appropriate.
If you believe a charge is fraudulent, please also contact your bank or card provider.
7. How to Request a Refund
All refund requests must be submitted to [email protected]. Please include:
your account email address;
the charge date and amount;
the reason for your request.
We aim to respond within 5 business days. Approved refunds will be processed to your original payment method via Paddle, typically within 5–10 business days of approval.
9. Contact
PMD Solutions LLC
Website: startthing.com
Billing and refund enquiries: [email protected]